I was thinking it would go something like this: UPS has taken the package for damage inspection, and is sending the package back to the seller. Resolving selling problems. What to do when you don't receive your item or it's not as described. He uses a non-residential address. It's been a while, but when I returned an item, I got a tracking number from ups for the return for a claim I had. Any help/suggestions on how I go about claiming a damaged delivery from eBay/Shutl? FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information. At least, once your damage claim is filed and accepted, you get a check within five days. I sold a backwards compatible ps3, packaged it safely and it arrived with a damaged box and a piece broken off and it no longer works. Top. If a UPS shipment appears to be lost, the seller must call UPS to request a package tracer. The guitar by the way is a Taylor 714 CE. Almost any eBay seller can tell you quite a story. Resolving buying problems. Sent all the pictures as requested and then they contacted the sender. Amazon seller support is clueless on this. The form can then be faxed back to UPS for final verification. It's a handmade item that they make. jkinzel Do I contact ebay? The buyer didn't ask for insurance,But i added $300 insurance on it myself I filed a claim and recived the "new" normal $50 money order from USPS. Whoa! Is it going to be as difficult as eBay make everything else? After they file and accept your damage claim, you get a check within five days. UPS will not talk to me since it is Amazons shipping account. Seller Says eBay Ignores FedEx SmartPost Damage Cl: by: val2525 : Fri Feb 26 10:52:50 2016: I can't help as a seller, but as a buyer, I LOATHE FedEx Smartpost. What is the eBay Money Back Guarantee? If this is an electronic, just let the seller fix it. After you’ve filled out and submitted the form, just sit on your haunches and wait for the UPS claims department to contact you. Managed payments sellers can offer buyers full or partial refunds up to 90 days after the original transaction date. Post by dragon53 » Tue Feb 10, 2015 2:58 pm I bought a preassembled model on ebay for $52 from a seller in England. Upon claiming damages, UPS will inspect the damages and make their own report. Before processing lost mail claims, USPS will first perform a Missing Mail Search. Should I file a claim with ebay or UPS? Email the completed Damage Claim Form to ebayclaiminformation@ups.com with the subject line "Customized eBay Claims Support". I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. Once the documentation is verified, a refund will be issued. (note there is a 50 character limit) b. The buyer has only 22 feedback. Myself, I have lost some expensive things that UPS crushed. So I just shipped a guitar the other day and the buyer has notified me that the guitar was damaged in shipping. Joined May 24, 2005 ... so I request the seller a 2nd day delivery and today I received a package from Canada sent by UPS. Enter all the pertinent information. UPS seems to be familiar with its own handiwork because you get to select your particular type of damage from a menu. The stories of filing claims with UPS are legendary. UPS will only discuss and handle claims initiated by the owner of the shipping account. If you NEED it to be BRAND NEW, then just exchange for another new one and let them fix it. This trumps the eBay listing saying "no returns". Hi all, I shipped this item using ebay's shutl & UPS service with "enhanced protection" which is supposed to cover up to £600, which is what the item was sold for. Postal Service If eBay's managed process uses their own shipper account (which is likely as they will drive a significant discount with volume), then eBay will need to initiate any damaged article claims with UPS and if they receive payment from UPS's insurance carrier, then eBay will need to handle the shipping insurance … Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. It takes twice as long to arrive as using just regualr USPS, Fed Ex or UPS. Almost any eBay seller can tell you quite a story. Wait 24 hours AFTER the delivery window. They forward to some internal shipping dept that says they cannot help. UPS put a forklift through a wooden crate holding a $100k painting on its way back to Japan. Mostly use USPS now for all of the Ebay stuff we ship. The stories of filing claims with UPS are legendary. The stories of filing claims with UPS are legendary. After they file and accept your damage claim, you get a check within five days. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. UPS will expect the claimant to have checked possible alternate drop-off locations or with neighboring addresses before considering a package to be lost. UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it … Your claim may be completely approved or approved in part. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The seller must fill out the form to state the item’s value and attach supporting documentation. I haven't done this before, but I assume eBay will ask me to ship it back and print a return label or enter a tracking number. Open a INAD claim and the seller will have to pay return shipping and refund your purchase price. The seller has offered to repair the item and ship it back to me. Lost package claims can be filed if the item hasn’t arrived at the destination 24 hours after the expected time. Claims for Loss or Damage. Advice needed for UPS damage claim. Customers who ship packages need to pack their boxes properly. After they file and accept your damage claim, you get a check within five days. The model was shipped via UPS and arrived yesterday broken into 65 pieces. Making a claim with UPS is a good deal easier than making a claim with the post office. I inform the seller that I am not comfortable with a repair and would like a full refund instead under eBay's Money Back Guarantee. UPS requires the shipper to report any lost packages. If I choose to not take up the repair offer and ask for a full refund under eBay's Money Back Guarantee, how does the UPS damage claim affect this? For damaged […] Give them a chance. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. Claims for damaged items are usually processed more quickly than lost mail claims. Almost any eBay seller can tell you quite a story. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. The unofficial eBay subreddit. Greetings List, I need to file a damage claim on a package shipped via my store using UPS. I never argued with a buyer in these cases but paypal wouldn't even hear of it if I had tried to. We are available Monday to Friday from 08:00 to … I asked for advice on the r/ups thread, and it looks like UPS will come pick up the package, inspect it at their location, and send it back to the shipper. Once you submit your claim, a damage inspection will be conducted by UPS. They probably have experience. FedEx gives you a little more leeway as to time when you file a claim for your lost eBay merchandise than other carriers. My question is, does having the package returned to the seller as part of the UPS damage claim affect my ability to get a full refund under eBay's Money Back Guarantee? By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. I sent off an ebay package to a buyer. ... You make a claim using an email address that does not belong to affected eBay account or you have not made the claim through the eBat delivery online claim form. Hopefully your seller will be cooperative once the claim is put in. I purchased an expensive new item on eBay but when it arrived, the box had a significant dent on the side, and the item was damaged. If you give the box/item to UPS you will have great difficulty filing a claim, as you then cannot ship the item back to the seller!!! At the pics fro eBay there was no doubt it was MOC, factory seal, after paying $300USD in custom fees, I got it and whats my surprise? If there's an open cancellation request, return, eBay Money Back Guarantee claim, or an open dispute made outside of eBay against an order, then the … Report a problem with a buyer. What to do when a buyer doesn't pay. If UPS is unable to prove delivery, the claim is paid. If they do, when damages occur, they can easily file a claim. I immediately used eBay’s messaging system to let the seller know along with photos of the box and item. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. Print your form after filling it out so you can keep all claim reference information in one place. UPS won't touch the claim as the purchase was made by eBay/Shutl. I’d like to ask your advice about a recent eBay purchase. For damaged packages, UPS recently streamlined … Luckily the artist's insurance company handled that one. He has sent me several pictures of the cracks in the top and bottom. But here's where I am not sure of the complication ... UPS is already taking the item back as part of the damage claim. It's probably an Apple device and they probably do what I do - Buy, Sell, and REPAIR! He has also sent me pictures of the damaged box. UPS may send an inspector out to look at the package before they approve a claim. Having an eBay item that you sold get damaged by the USPS doesn't happen very often. My Smartpost packages are thrown over my patio gate (I've been home and watched it firsthand). Be sure you make your report to UPS within 48 hours of delivery. Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. Almost any eBay seller can tell you quite a story. Hi, just went into the jungle of UPS damage claim. Did you find the help you needed? they said they want proof of … Once the report is received, UPS will perform a package search. If the claim is issued, a Damage/Loss Notification claim ... claim checks are mailed to the shipper's billing address on file three to five... How to File an Insurance Claim with the U.S. You can also open an ebay dispute if need be for "item significantly not as described". either via Chat or Email. ... To start a claim for loss or damage click here: Damage or Loss claim form . So ask. Your requests and cases. Canceling a transaction. As a sender, it’s essential you supply UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the claim notification. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. Help for sellers and buyers! Approved Claims. After over a month of emails and calling them. Save the damaged item and all the packaging that it came in. Thread starter jjislas; Start date Oct 13, 2008; J. jjislas. This was the seller's responsibility, not yours. The seller has offered to repair the item and ship it back to me. a. Enter the number of items and cost per item c. *Remember that all UPS packages have a $99 declared value assigned, even if you don’t purchase insurance you can make a claim up to $99 (FIND THIS IN SERVICE GUIDE) d. Be sure to choose “Replace items” or “Repair Items” depending on your situation. UPS Authorizes the Claim. Nope, not an electronic device. Making a claim with UPS is a good deal easier than making a claim with the post office. I file a "not as described" claim for the item, saying item damaged in shipping. If the result of the inspection determines the carrier is at fault, you'll receive notification with next steps to file for payment. I must admit that making a claim with UPS is a good deal easier than making a claim with the Post Office. Press question mark to learn the rest of the keyboard shortcuts. Up to £60 for UPS, DPD and DHL service. Appreciated any help, thanks. I don't need a return label and not sure if UPS will give a new tracking number as part of the damage claim return. UPS Damage Claim. On the online claim form, you’ll be asked to input all information about the package and the damage. I am an ebay "power seller" so I have had items arrive to buyers with shipping damage. Making a claim with UPS is a good deal easier than making a claim with the post office. How does one file a damage claim with buy shipping. After the buyer makes the claim, UPS sends a Damage/Loss Notification Letter form to the seller. UPS allows claims for damage, loss or COD payment failure. Instead of the 48-hours-after-delivery deadline, you have 15 business days to make your claim. Less issues with FedEx. So, I receive the item with some broken parts, then starte the claim process claiming my money for repair. I am on the fence about this because the item may not be repaired in the manner I want and that would mean in the end I purchased a repaired item and not a new one. It was damaged during shipping. to file your claim. /r/Ebay The better idea is to try the online reporting feature and clicking the File a Claim link. Looks like you're using new Reddit on an old browser. Used to be a fine-art printer. Buyer sent me pictures of the damage and a message, but did not file any claim. The UPS Guaranteed Service Refund (GSR) is a clause that is part of the shipping contract and stipulates that UPS will refund 100% of shipping charges if parcel delivery is delayed by even 60 seconds except in exceptional circumstances (natural disasters, weather delays, etc).. UPS guarantees service refunds for selected services such as UPS Ground, UPS Worldwide Express, UPS Next Day … Ups? New comments cannot be posted and votes cannot be cast. This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. Over one million copies of her various eBay titles have sold since her first, eBay For Dummies, hit store shelves in 1999. The seller asked me to contact UPS to file a claim, which I did and am waiting on UPS to schedule an inspection. Everyone wishes it could be that straightforward every time. Am I screwed? ebay or UPS damage claim? 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