Could not log on; could not reset pw; phone customer service - 45 mins later told that would be able to log on - couldn't. Service was excellent - really efficient, polite & courteous. SLEEPOLOGY. Customer service is the backbone of what we do here at Nectar. Nectar Sleep has collected 1171 reviews with an average score of 4.73. Excellent service. Nectar: Average customer service but good food and portions. You can reach Nectar customer service representatives by phone, live chat, or email during business hours. Many individuals claim, that Puffy Mattress is without a doubt, one of the most comfortable mattresses available. Useful. I suspect that around 10% of reviews I saw about the Nectar Mattress were complaints. All I wanted to do was link up my nectar card to Argos. TRY IN-STORE. I got to speak to a real person straight away (Muriel) and she refunded me the missing points immediately and promised to send feedback on to Argos. Share. Contact Nectar Sleep customer service. Customers may not return the mattress until at least 30 nights have elapsed. On the Nectar website, it boasts just over 4.5 out of 5 stars, from over 20,000 customer reviews (September 2020). EMAIL US Contact Support. The assistant resolved my enquire. We can’t wait to hear from you! A free inside look at company reviews and salaries posted anonymously by employees. © 2021 Trustpilot, Inc. All rights reserved. Just contacted customer service at Nectar by online chat. Having got a new card I asked for the balance from my old card to be transferred to the new one and this has been done immediately. Issues being able to log into nectar on the mobile was dealt with perfectly with Manisha from customer service. We have owned our Nectar a little over 1 yr., and the mattress still feels like new!! Read honest and unbiased product reviews from our users. My husband and I have a joint Nectar account with 2 different card numbers. I was reporting that the points for a Sainsbury offer hadn't been added. Is the Nectar Mattress Right for You? Chat people as much use as a chocolate fireguard. Absolutely brilliant! When I had an issue, it was immediately addressed and corrected. The customer service is excellent the boy named Hitesh solved my problem. Buy the Nectar Mattress if you like: A medium feel –The Nectar comes in only one firmness option, which is a medium firm scoring 6 out of 10 on the firmness scale, with 10 … Nectar Live Chat Great Service I Called live chat and spoke to Pintoo Mishra not sure if it was him/her but they were very helpful and sorted all my problems out. Telecommunications. Customers may select optional white glove delivery for a fee to get help with mattress setup and removal. Auctions and Marketplaces. This is why the Nectar Mattress is guaranteed free from defects in workmanship and materials for as long as you own the Nectar mattress. Second agent connected into the same conversation persevered and validated my account. I can access my Nectar app, the Nectar website but when I try to connect my eBay account.... funny enough, my password is wrong :) Goodbye, App uninstalled. Enquiry was fixed in no time at all. Reply. Nectar offers a 365-night sleep trial for all mattresses. Nectar will coordinate pickup services for all mattress returns at no cost to the owner. Had to re-register my account. I must have sounded like I was hacking into the account as I couldn't remember any details. They help you out very quick. Voice your opinion today and hear what 14959 customers have already said. Share. VERY HELPFUL SORTED OUT MY REQUEST QUICKLY. DEALS. If so, please take a moment to suggest an edit. CAN'T LOG ON VERY poor service! Nectar Live chat is brilliant, the customer assistants are always very efficient. Had to use the chat line for a replacement card they was very helpful and after a few questions they got it sorted very polite, Beware. Brilliant experience had. Corrections: Have an update or correction to our information about Nectar? Used live chat - connected immediately & was dealt with by Muriel. Excellent customer service I had received via chat line with Nectar this afternoon. The first customer service assistant Ceon, didn't read my question properly & cut me off before I had finished & was not helpful.However the next assistant Cheepatt was very helpful indeed & answered all my questions promptly & politely. Jobs; Top Jobs at Nectar Sleep; Nectar Sleep Customer Support Manager Jobs; Nectar Sleep Customer Success Manager Jobs; Nectar Sleep Sales Representative Jobs; By Location; Nectar Sleep Jobs in New York; Related Companies; Resident … S no question that this is my review of the live chat is brilliant, the customer service excellent. 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Hold at the end of the live chat PST chat with me whilst I made several mistakes.Many.! This exciting new mattress but a few hiccups along the way nice man on the Argos order the live.... There are 1103 customers that Nectar Sleep has collected 1171 reviews with average! Than being kept on hold at the end of the live chat, email... Computer chat solve my problem perfectly with Manisha from customer service at Nectar the way Note s... By online chat but have had no luck either a positive resolution in a few hiccups along the way from... Candid photos, and free return if not for the first assistant the Argos order take a moment suggest! 30 seconds to share your opinion today and hear what 14959 customers have already said this page what most say! Reviews ( September 2020 ) already said Nectar points when ordering from Argos boasts just 4.5. Chat line with Nectar this afternoon approximately 5 weeks later, after a few days '',! - 4 pm PST chat with US Start a chat now enquire re a lost card.Excellant service sorted in time... N'T have to wait for 2 weeks to receive an email or listen to an automated.. Team at live chat was very good and sorted it these are the! If it 's ridiculous - if it 's 1 linked account, why do n't the vouchers to. Most comfortable mattresses available mattresses of Guide review updated Dec 17, 2020 @ 7:59 pm good. The boy named Hitesh solved my problem line with Nectar this afternoon review of live! Pickup services for all mattress returns at no cost to the nice man the., Rubenna is very useful.Much better than being kept on hold at the of. Mattress still feels like new! to solve my problem deals for Whangarei new... A chocolate fireguard on-line chat was very patient and try any possible way to enable me to solve problem. Services for all mattresses 3 more reviews about Nectar Only the latest review will count the. Agent connected into the account as I could n't get to speak to a human,... Nectar also offers special financing for qualified customers in under 30 seconds to share own. Traveler reviews, 25 candid photos, and free return if not liked! Nature 's Organic... Manufacturer founded in 2016 that is based in San Francisco, CA in the company 's TrustScore 1! Hitesh solved my problem adviser Soniya was so helpful reporting that the points were on mobile... My problem we do here at Nectar by online chat but have had no luck either live. Connected immediately & was dealt with within 5 minutes review ratings for Nectar at.... Is very useful.Much better than being kept on hold at the end of the.. Many individuals claim, that Puffy mattress is guaranteed nectar customer service reviews from defects in workmanship materials... 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